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Mobile Navigation   LabSoft LIMS Logo LinkedIn LabSoft LIMS Company LIMS Industries LIMS Features About LabSoft LIMS Request LIMS Info Schedule Online Demo LabSoft LIMS Announcements LabSoft LIMS Software Support LIMS for Agriculture LIMS for Chemical LIMS for Food and Beverage LIMS for Petro Chemical LIMS for Manufacturing LIMS for Energy Industry LabSoft LIMS Features Overview Manage Samples Assign Tests Test Template Manage Equipment LabSoft LIMS Tools Report Studio Control Charts Notices COA Configurable/Security LogBooks Corporate Options Toolbar Interfacing Security LIMS Training LabSoft LIMS Partners Contact Computing Solutions about LabSoft LIMS Technology Tech Info System Requirements for LabSoft LIMS Client Server OBDC Add-Ins LabSoft LIMS DataPort Microsoft Dynamics AX External Data for PI External Data for IP.21 Microsoft Azure Storage
 
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LabSoft LIMS Support


At Computing Solutions, Inc., Support and Maintenance mean more than offering application validation.  The heart of our Support and Maintenance is about building long lasting customer partnerships through a superior product and 100% customer satisfaction. To achieve this goal, CSI provides the highest level of support available in the industry today at prices well below industry average. Our support technicians are readily available by phone and often will remotely connect to a customer's database to troubleshoot and provide a timely solution. CSI offers two support programs, Maintenance Agreement and Extended Support, to insure complete customer care and satisfaction with LabSoft LIMS.

Maintenance Agreement

  • Technical Support via phone, FAX, modem, Internet, and E-mail
  • System Support via a Remote Node connection (e.g. RAS, VPN)
  • Covers questions about installation/configuration and the general use of LabSoft LIMS
  • Includes program updates for current version of LabSoft LIMS
  • All Add-Ins (e.g. Microsoft Dynamics AX), SIMS, and equipment interfaces under the LabSoft LIMS Maintenance will be updated to work with the newest version of LabSoft LIMS
  • Coverage times are from 8:00-4:30 CDT, M-F (excluding major Holidays)
  • One-year agreement


Extended Support

  • Provides Technical Support 24 by 7 by 365
  • Requires a subscription the Maintenance Agreement
  • One-year agreement











 



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LabSoft LIMS by Computing Solutions, Inc.

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Telephone: (812) 423-4060
Fax: (812) 423-8057

Office hours (8:00 a.m. to 4:30 p.m. CDT)
Computing Solutions, Inc., Computer Software Publishers & Developers, Evansville, IN


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